Changes and returns policy

CAN I RETURN MY PURCHASE IN STORE? 

Yes, we will also be happy to meet you in person.

To ensure availability first send us an email to hola@finorbox.com will respond to you at most between 48 and 72 hours.  

HOW CAN I RETURN MY PURCHASE? 

Sometimes we get it wrong.

Haven't you ever been wrong?

Mistakes must be acknowledged, otherwise, we would not be human.

Let's explain to you what could happen for some mistake or unforeseen event:

- That the product is defective.

- That you don’t get the product you ordered.

In those two cases FINORBOX will make the change and will take care of the collection costs. To do this we need to:

- Send us a photo of the product hola@finorbox.com email within 48 hours of receipt.

- The product must be shipped with the same box and the original labeling. If it is not possible you have to return it with a wrapper that guarantees its delivery.

- You must include the copy of the delivery note where you have marked the returned products.

If the product is in perfect condition  but you want to return it FINORBOX will make the return and pay you the cost of the product but will not take care of the transport costs, which will be borne entirely by the customer.

HOW DO I RETURN IT?   

Use these four steps:

1.- Please contact us via email hola@finorbox.com and in it please indicate the day and time slot for collection.

2.- Between 48 hours and 72 hours we will contact you.

3.- Then you will have to print the label that we will indicate.

4.- When we receive the refund we will proceed to refund the amount by the means of payment that you used.

Remember:

The products you return will be, in any case, unused.

Please note that products that are sealed and unfit to be returned for health protection or hygiene reasons and that have been unsealed after delivery, will not be able to accept the return.

Products that, after delivery and taking into account their nature, have been indissociably mixed with other goods, will not be suitable for return.

INFORMATION TO BUYERS/IS ABOUT THE E-commerce CONFLICT RESOLUTIONPLATFORM.

Before you leave, remember that there is an online dispute resolution platform.

It is regulated by Article 14(1) of Regulation (EU) 524/2013:

"The European Commission provides an online dispute resolution platform available at the following link:  http://ec.europa.eu/consumers/odr

Any consumer may submit their claims through the online dispute resolution platform.


Last update : 14/10/2020